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Where are we located?We are based in Brooklyn, New York however we only service as an online store.
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What lace do you have available?Transparent or HD
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What type of hair is used for the Luxury Pre-Made units?Our hair is 100% Virgin hair that can be bleached and colored. FYI: Once hair has been processed the hair is no longer virgin. Please make sure you wash your hair as needed if excessive products are used. Moisturize and condition hair regularly to avoid damage, dryness, or weak hair.
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How much hair do I need for BYOBundle wig creation or luxury wig?The longer the hair the more bundles you need for fullness. The shorter the hair the less bundles you need for fullness. (8-16inches) 2 bundles - 180% density (18-24inches) 3 bundles - 200% density (26-30inches) 4 bundles - 250% density (32-36inches) 5 bundles -250% density (38-40inches) 6 bundles -250% density
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How do I measure my head?Use a measuring tape around your head (circumference) 20"- 21.5” Small (Petite) 22"- 22.5” Medium (Average) 23"- 23.5” Large (L) 24"- 24.5” Extra Large (XL) To measure for a wig, measure with a soft tape measure, starting from the front hairline, rounding above the ears, then rounding under the occipital bone to where the neck is bent. And then back to the front from where you started the hairline. It is important to provide us with the correct wig size. We are unable to offer a different wig once custom orders have been started or completed.
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Do you offer Wig Spa service?Yes, we offer this service for ALL wigs, even if the wig was not purchased from us! This service varies includes washing, tightening tracks & restyling! Don’t forget to add on 5x5 closure replacement for additional fee!
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How long does it take for an order to be shipped?All items that are listed within our PRETTYYBAR shop area, are ready to ship items unless description say otherwise. These items are shipped every Saturday or Monday. Here's the link for the items that are on hand: PRETTYBAR Please allow 10-15 business days to complete ALL orders that are placed within our LUXURY Collection, 5-10 business days for BYOBundles Wig Creation and Wig Spa Services. **Due to high volume of orders , orders are completed in the way they are received. Processing time may vary due to high volume of orders. We ask that you have patience during ALL sales.**
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Can I expedite my service?Yes. Expedite services is based on availability. Please text 929-359-3695 or email INFO@Prettyystylez.comin regards to this service. This service is an additional fee of $150.
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How do I get started with a payment plan?Manual payment plans will be sent through invoices from our website. Your payments will be evenly spit in 2 or 3 payments. If the finial cost of a product is $400, that means 2 payments of $400 would be $200. You will also be ask to provide the dates you would like to pay on. There is no credit check for this option, everyone will be approved. If you choose our manual payment plan please be advised that your order or turnover will not start until the balance is zero dollars. We also have payments plans through Sezzle and PayPal Pay Later, however you must sign up and qualify for those payment options.
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What products should I purchase to maintain my wig?We recommend these listed products/brands when maintaining your wig at home. EBIN Lace Tinted Spray to match your complextion Concealer to match your complextion Creame of Nature Shampoo, Conditioner & Hair Spray Wax/ Sleek Stick- We offer this product in our shop: PRETTYYBAR Melting Spray- We offer this product in our shop: PRETTYYBAR Wig Head to store and style your wig on Wig Cap to protect your hair when wearing a wig
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Which DO's and DONT's do you recommend for wig care?Your wig is a major investment that should be cared for properly! DO take care of your wig by storing it on a wig head at night DO wash and deep condition with sulfate free products DO try to own more than one wig to prevent wear and tear DO use youtube as a guide if you want to get a visual of how to style your wig DON'T wear the same wig 24/7 DON'T use excessive heat DON'T wash too often DON'T shower or sleep in your wig DON'T use heat to dry your wig
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Will I receive a tracking number?All completed orders will receive a tracking number through email on file.
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Do you offer refunds?All Custom Orders / Digital sales are FINAL and NON-REFUNDABLE.
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